Job description usually contains duties and responsibilities for customer service manager according to the requirements of potential employer. These can be varied according to organization but some common job duties are responsibilities are as under:
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Each multinational company, in the world has got introduced with the fact that without customer’s satisfaction theirs remaining alive in the competitive field of business and customer-services will prove not only to be difficult but to a greater extent impossible as well. Coming across this fact almost all the private as well as government-run sectors in the world have set up the Customer Care Centers to redress and sort out the customers problems. This service has become now a very crucial part of each sector in the world.
With the enormous significance of this service large number of competent youths are being placed worldwide. This service is being utilized at large by the telecoms sector, banking, health, insurance-companies, automobile sector, aviation sector, railways, refrigeration companies, electronics equipment sector etc.
It used to be approximately two decades ago, that hardly any company cared to register the response of consumers/customers about their products and services sold. But now every big company conducts a market survey to get in touch with the customer’s requirement, desire and opinions about their respective products and services. Such a revolutionary change has been made possible only due to a perfect competition prevailing in the market, resulting into Customer Care Service.